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- Thank you for including Customers Rock! in your list, Jake. I am glad to see YOU agree with the premise of the URL. ;)
- Congrats on being asked to participate. Cool list. Patrick
- Where does this data come from? I'd like to see the research, before I can agree with the principle.
- I hear what CommunityGal is saying and I also quote the stats about boomers and social networks. At the same time, from my personal experience I don't have a problem with your generalized...
- As a former government employee, it sounds to me as if she was reading from prepared notes. The irony is particularly striking, Jake, when the State Dept had made news by lobbying Twitter (now...
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After my post earlier this week about the new TSA blog, I received a great email response from Lynn, one of the members of the TSA blog team. After a phone call with her today, I continue to be impressed with their approach.
With Lynn’s permission, I have included her email be ... Continue reading »
With Lynn’s permission, I have included her email be ... Continue reading »
1 year ago
1 year ago
Maybe, but two points to that:
1. There's always going to be some amount of negativity, sure. Reducing it is the important part, and not just through elimination but through real answers and fixes to problems and increase in information sharing.
2. The better informed the "fans" are, the better able to "combat" the negativity without TSA having to get involved. That's a positive for everyone involved.