Community Guy - Latest Comments in The Customer Interaction Manifesto

Re: The Customer Interaction Manifesto

David B. — Wed, 04 Apr 2007 02:13:53 -0000

Great points, Jake. This is good stuff to say up front to businesses looking to enter this space -- even though I do think it's
a little sad that it needs to be said at all. We've been conditioned so thoroughly to be subtly dishonest in our PR and marketing efforts that it takes a conscious effort to set aside the spin and speak openly with people, as if we're engaging equals. (I'm not talking about blatant lies -- just superficial spin that we would never use with our "real" friends in our "real" communities.")

Re: The Customer Interaction Manifesto

Maria Palma — Sun, 05 Mar 2006 17:28:17 -0000

Jake,

Thanks for the inspiring words... I couldn't have said it better myself. Customer service is one of my passions in life and it's just very important that we connect with people on a basic human level.

I've posted your "Manifesto" on my customer service blog. Thanks!

~Maria Palma

Re: The Customer Interaction Manifesto

Jake — Sun, 26 Feb 2006 15:35:43 -0000

Adding that point - great idea!

Re: The Customer Interaction Manifesto

Mike Sansone — Sun, 26 Feb 2006 13:40:24 -0000

All these points are great, especially "Their Cause" and "Walk a Mile" points.

Maybe this fits in the "Survey the Landscape" point, I've found that if you don't know the answer to a question - say so, follow-up and follow through with the answer when you get it.

An "I don't know - but I'll find out" will be much better than spin (so maybe this goes with point #1.

Great post.