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AA Debacle: AA responds again

Started by Jake McKee · 10 months ago

American Airlines sent another response, this time much much better. And to think, all it took to get them to treat me decently (not well, but I’ll touch on that in coming days) was either speaking with 4 people, or the appearance of this Debacle on Google Alerts.

The re ... Continue reading »

3 comments

  • Soooo...who gets the prize for coming closest to you 'response timer'?? (It IS, after all, all about us readers! *grin*)
  • I just saw a commercial (for DHL) with the motif, "Where has customer service gone?" It was hilarious, and reminded me of this thread. I'm glad to see that you got a satisfactory (if not stellar) resolution to the issue. And it seems you've gotten a few new fans, too.


    Oh yeah... 7 days 9 hours... ;)
  • It is amazing to me the "stepping over dollars to pick up pennies," approach that not just airlines but providers of other services seem to have adopted. You have been more accepting in your response than I. To me a C+ is garbage for the amount of time and expense you have put into their airline. In today's age we can get services of all types from many different companies. So providers beware, your customer service is the only thing you have going for you.

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