Community Page
- www.communityguy.com Jump to website »
-
Subscribe -
Community
-
Top Commenters
-
Popular Threads
-
Recent Comments
- Congrats on being asked to participate. Cool list. Patrick
- I hear what CommunityGal is saying and I also quote the stats about boomers and social networks. At the same time, from my personal experience I don't have a problem with your generalized...
- As a former government employee, it sounds to me as if she was reading from prepared notes. The irony is particularly striking, Jake, when the State Dept had made news by lobbying Twitter (now...
- I'm sure 100 years or so ago, some old fart was similarly grousing about the telephone or the automobile. Somethings never change.
- Well, at least she didn't say this: "The Twitter is not something you can just dump something on, it's not a big truck. It's a series of tiny little tubes."
Jump to original thread »
In the 2 years since I left LEGO, I’ve had to retrain myself to referring to people who buy stuff from companies as “consumers”. LEGO, like many manufacturing companies, has both customers (Wal-Mart, Target, Toys R’ Us, etc.) and consumers (mom, 7 year old boys, Jake). It all makes sense, but removed from that environment, [...]
... Continue reading »
1 year ago
Consumers use your stuff, customers buy your stuff... clients are the ones you have a relationship with. An overused word, but a really important one.
As an agency kid, I'm used to dealing with my clients, but I wonder what would change if I start thinking of more people that way.
Thanks for the food for thought!
1 year ago
Eg. Coke provides a refreshment service, and I, as a client of Coke, use said service to feel refreshed. How does Coke know if there service is living up to my expectations? They should be engaging with me as a client, and allowing me, their client, the ability to communicate openly about the nature of the relationship and the service, either good or bad. If my experiences are bad, they should be treating me like a client and trying to repair the relationship and their reputation as a service provider.
1 year ago
At kaplak, we call our users/customers for "skippers", btw, as we emphasize web users' capabilities to "transport a message or product" online. I guess we'll stick with that until something more appropriate comes up.